Frequently Asked Questions

Everything you need to know about your Kongs Cards order.

How long will it take for my order to ship?

Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping may take 10-21 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached to be eligible for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

Yes, Kongs Cards is committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I track my package once it has been sent?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.